1
Complaint registration
Once your complaint is registered, we will send you an acknowledgement with your complaint reference number.
Contact Us
Get in touch with AD Ports Group for support and enquiries
AD Ports Group
AD Ports Group
AD Ports Group HeadquartersGate 1, Al Mina Street, Zayed Port
Abu Dhabi, United Arab Emirates
Onwani
Building Number 442
Street: AL Meena Street
Area: Zayed Port
City: Abu Dhabi
Zip Code: 22303
Abu Dhabi Government
Call Centre
800 10 20 30
+971 269 52 000 (Intl)
Enquiry
Contact us for further information about AD Ports Group
Feedback
For any feedback related to AD Ports Group please contact us here
Download our
Customer Feedback Policy800 112
Emergency No
To be used only for Critical situations.
Complaints
What happens after you submit a complaint?
Your complaint will go through the following steps, from registration to closure.
What is a complaint?
A complaint is an expression of dissatisfaction about an AD Ports Group service or the way complaints are handled, where a response or resolution is expected.
2
Complaint review
We will review your complaint with the relevant team and contact you if we need more information.
3
Outcome shared
We will share the outcome of the review and any action taken.
4
Complaint closure
Once the complaint-handling process is complete, we will notify you that your complaint has been closed.
5
Rate your experience
After closure, we will send you a short survey to rate your complaint-handling experience.
Expected handling time
We will complete the complaint-handling process and communicate the outcome within 10 working days of registration.
Supplier Registration & Support
New Supplier Registration
Register now through the Supplier Registration Portal to begin your journey as a registered Supplier
Existing Registered Supplier
If you are a registered Supplier, please update your company profile through the Supplier Portal.
For supplier queries, please email us at
FAQs for Suppliers
To help you work with us more efficiently, this resource offers a quick, clear guide to our new supplier processes
To help you work with us more efficiently, this resource provides a clear guide to all our current supplier processes
Do you have an idea that could reimagine trade?
AD Ports Group’s IBTIKAR programme presents a platform for the sharing new ideas that will shape the future of the global maritime industry. We encourage input and suggestions from everyone because ideas can only be generated through collaboration and imagination as we embark on transforming a new era of trade.
IBTIKAR is an open stage for people to share their ideas, get evaluates, and eventually realise them in the most feasible way.
We offer opportunities to international participants with different perspectives from across the globe. Be an idea generator or innovator by taking part in our success story.